{"id":110,"date":"2020-06-10T15:00:29","date_gmt":"2020-06-10T15:00:29","guid":{"rendered":"https:\/\/doc.dialogity.com\/index.php\/docs\/user-guide\/answer-from-email\/"},"modified":"2021-01-10T13:26:37","modified_gmt":"2021-01-10T13:26:37","slug":"answer-from-email","status":"publish","type":"docs","link":"https:\/\/doc.dialogity.com\/index.php\/docs\/user-guide\/answer-from-email\/","title":{"rendered":"Answer from email"},"content":{"rendered":"\n<p class=\"ticss-0b58a9f5\">Agents can answer the user messages from the notification email directly. By answering to the notification email, all text will be extracted from the message before the quoted original message. <\/p>\n\n\n\n<p class=\"ticss-6ed2baef\">Please note, that:<\/p>\n\n\n\n<ul class=\"ticss-1d0f4772 wp-block-list\"><li>Only text is extracted, no image and HTML content;<\/li><li>All text is extracted, so do not keep your signature;<\/li><li>The original message must be kept quoted in the answer, because the ID of the conversation is extracted from there.<\/li><\/ul>\n\n\n\n<p class=\"ticss-2a7b6aae\">Communicating through email is usually slower, it takes around a minute until the visitor receives your answer sent by email. This is a bit slow for live chat, so it&#8217;s preferred to chat in the web interface.<\/p>\n","protected":false},"featured_media":0,"parent":104,"menu_order":3,"comment_status":"open","ping_status":"closed","template":"","doc_tag":[],"class_list":["post-110","docs","type-docs","status-publish","hentry"],"comment_count":0,"_links":{"self":[{"href":"https:\/\/doc.dialogity.com\/index.php\/wp-json\/wp\/v2\/docs\/110","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/doc.dialogity.com\/index.php\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/doc.dialogity.com\/index.php\/wp-json\/wp\/v2\/types\/docs"}],"replies":[{"embeddable":true,"href":"https:\/\/doc.dialogity.com\/index.php\/wp-json\/wp\/v2\/comments?post=110"}],"version-history":[{"count":2,"href":"https:\/\/doc.dialogity.com\/index.php\/wp-json\/wp\/v2\/docs\/110\/revisions"}],"predecessor-version":[{"id":128,"href":"https:\/\/doc.dialogity.com\/index.php\/wp-json\/wp\/v2\/docs\/110\/revisions\/128"}],"up":[{"embeddable":true,"href":"https:\/\/doc.dialogity.com\/index.php\/wp-json\/wp\/v2\/docs\/104"}],"prev":[{"title":"Set up mobile notifications","link":"https:\/\/doc.dialogity.com\/index.php\/docs\/user-guide\/set-up-mobile-notifications\/","href":"https:\/\/doc.dialogity.com\/index.php\/wp-json\/wp\/v2\/docs\/109"}],"wp:attachment":[{"href":"https:\/\/doc.dialogity.com\/index.php\/wp-json\/wp\/v2\/media?parent=110"}],"wp:term":[{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/doc.dialogity.com\/index.php\/wp-json\/wp\/v2\/doc_tag?post=110"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}