{"id":109,"date":"2020-06-10T15:00:18","date_gmt":"2020-06-10T15:00:18","guid":{"rendered":"https:\/\/doc.dialogity.com\/index.php\/docs\/user-guide\/set-up-mobile-notifications\/"},"modified":"2021-01-10T13:26:37","modified_gmt":"2021-01-10T13:26:37","slug":"set-up-mobile-notifications","status":"publish","type":"docs","link":"https:\/\/doc.dialogity.com\/index.php\/docs\/user-guide\/set-up-mobile-notifications\/","title":{"rendered":"Set up mobile notifications"},"content":{"rendered":"\n<p class=\"ticss-fa8e119e wp-block-paragraph\">Agents automatically receive notifications about incoming messages. Additionally you can turn on push notifications. Dialogity uses browser based push notification so it can be enabled on any device where the browser supports it, for example on your mobile phone or on your desktop.<\/p>\n\n\n\n<h2 class=\"ticss-6435af13 wp-block-heading\">Benefits of notifications<\/h2>\n\n\n\n<p class=\"ticss-e988868e wp-block-paragraph\">It&#8217;s <strong>delivered immediately<\/strong>, you don&#8217;t have to wait until the email is received and synchronized with your device.<\/p>\n\n\n\n<p class=\"ticss-a9790eb9 wp-block-paragraph\">You can <strong>control it device-by-device<\/strong>. For example you can turn it on only for your laptop, so you can answer messages conveniently while you are working.<\/p>\n\n\n\n<p class=\"ticss-818957a0 wp-block-paragraph\">Notification <strong>won&#8217;t be lost in your crowded inbox<\/strong>. Your visitors expect swift answers, and an email can be easily lost if you receive tons of emails each and every day.<\/p>\n\n\n\n<h2 class=\"ticss-b9238070 wp-block-heading\">Turn on notification<\/h2>\n\n\n\n<p class=\"ticss-a96e0855 wp-block-paragraph\">Go to your admin page at <a href=\"https:\/\/app.dialogity.com\/\">https:\/\/app.dialogity.com<\/a>.<\/p>\n\n\n\n<p class=\"ticss-50ff3a9c wp-block-paragraph\">Go to the &#8220;Settings&#8221; menu.<\/p>\n\n\n\n<p class=\"ticss-796dd312 wp-block-paragraph\">If you are at the first time there, you will see a popup notification about enabling the notifications. If you wan&#8217;t to enable it, just click ok.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large is-resized ticss-2dce95bc\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/doc.dialogity.com\/wp-content\/uploads\/2020\/06\/CaptureDNOTI.jpg\" alt=\"\" class=\"wp-image-119\" width=\"286\" height=\"213\" srcset=\"https:\/\/doc.dialogity.com\/wp-content\/uploads\/2020\/06\/CaptureDNOTI.jpg 848w, https:\/\/doc.dialogity.com\/wp-content\/uploads\/2020\/06\/CaptureDNOTI-300x224.jpg 300w, https:\/\/doc.dialogity.com\/wp-content\/uploads\/2020\/06\/CaptureDNOTI-768x573.jpg 768w\" sizes=\"auto, (max-width: 286px) 100vw, 286px\" \/><\/figure>\n\n\n\n<p class=\"ticss-34b4bf90 wp-block-paragraph\">If you already selected NO, you won&#8217;s see the notification. In this case you should check the &#8220;Enable push notifications on this device&#8221;.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large ticss-778b92d9\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"279\" src=\"https:\/\/doc.dialogity.com\/wp-content\/uploads\/2020\/06\/CaptureDNOTI2_v2-1024x279.jpg\" alt=\"\" class=\"wp-image-120\" srcset=\"https:\/\/doc.dialogity.com\/wp-content\/uploads\/2020\/06\/CaptureDNOTI2_v2-1024x279.jpg 1024w, https:\/\/doc.dialogity.com\/wp-content\/uploads\/2020\/06\/CaptureDNOTI2_v2-300x82.jpg 300w, https:\/\/doc.dialogity.com\/wp-content\/uploads\/2020\/06\/CaptureDNOTI2_v2-768x209.jpg 768w, https:\/\/doc.dialogity.com\/wp-content\/uploads\/2020\/06\/CaptureDNOTI2_v2-1536x418.jpg 1536w, https:\/\/doc.dialogity.com\/wp-content\/uploads\/2020\/06\/CaptureDNOTI2_v2-1200x327.jpg 1200w, https:\/\/doc.dialogity.com\/wp-content\/uploads\/2020\/06\/CaptureDNOTI2_v2.jpg 1639w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p class=\"ticss-4b328d78 wp-block-paragraph\">Please note, when you first enable notification, your browser will ask for permission. Accept it, otherwise notifications won&#8217;t be delivered.<\/p>\n","protected":false},"featured_media":0,"parent":104,"menu_order":2,"comment_status":"open","ping_status":"closed","template":"","doc_tag":[],"class_list":["post-109","docs","type-docs","status-publish","hentry"],"comment_count":0,"_links":{"self":[{"href":"https:\/\/doc.dialogity.com\/index.php\/wp-json\/wp\/v2\/docs\/109","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/doc.dialogity.com\/index.php\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/doc.dialogity.com\/index.php\/wp-json\/wp\/v2\/types\/docs"}],"replies":[{"embeddable":true,"href":"https:\/\/doc.dialogity.com\/index.php\/wp-json\/wp\/v2\/comments?post=109"}],"version-history":[{"count":5,"href":"https:\/\/doc.dialogity.com\/index.php\/wp-json\/wp\/v2\/docs\/109\/revisions"}],"predecessor-version":[{"id":126,"href":"https:\/\/doc.dialogity.com\/index.php\/wp-json\/wp\/v2\/docs\/109\/revisions\/126"}],"up":[{"embeddable":true,"href":"https:\/\/doc.dialogity.com\/index.php\/wp-json\/wp\/v2\/docs\/104"}],"next":[{"title":"Answer from email","link":"https:\/\/doc.dialogity.com\/index.php\/docs\/user-guide\/answer-from-email\/","href":"https:\/\/doc.dialogity.com\/index.php\/wp-json\/wp\/v2\/docs\/110"}],"prev":[{"title":"Add more agents","link":"https:\/\/doc.dialogity.com\/index.php\/docs\/user-guide\/how-to-add-more-agents\/","href":"https:\/\/doc.dialogity.com\/index.php\/wp-json\/wp\/v2\/docs\/108"}],"wp:attachment":[{"href":"https:\/\/doc.dialogity.com\/index.php\/wp-json\/wp\/v2\/media?parent=109"}],"wp:term":[{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/doc.dialogity.com\/index.php\/wp-json\/wp\/v2\/doc_tag?post=109"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}